Privacy Policy | Nikki Kate Headwear

Overview

Nikki Kate Headwear is a New Zealand business operated by Nikki Kate Harrison and Sandy Pascoe, based in Invercargill. We are committed to protecting your personal information and handling it responsibly in accordance with the New Zealand Privacy Act 2020.

This policy explains what personal information we collect, why we collect it, how we use and protect it, and what your rights are. If you have any questions, please don't hesitate to get in touch.

Plain English summary: We only collect information that helps us make your headscarf or beanie, assist you with your consultation, or respond to your enquiry. We don't sell your information, share it with advertisers, or use it for anything beyond helping you.

What information we collect

We may collect the following personal information from you:

Your name and contact details (email address, phone number, postal address)
Your head measurements (required to make your custom headscarf or beanie)
Information you share during a consultation - including your preferences, lifestyle, and any relevant health context you choose to tell us
Order details, including product choices, fabric selections, and delivery information
Correspondence - emails, messages, or notes from phone conversations
Payment confirmation details (we do not store card or bank account numbers)

We only collect information that is necessary for the purpose stated. You are never required to share more than you're comfortable with.

How we use your information

We use your personal information for the following purposes:

To create and deliver your custom headscarf or beanie to the right measurements
To communicate with you about your order, consultation, or enquiry
To assist you with the NZ government hair loss subsidy process where applicable
To send order confirmations and updates (we do not send unsolicited marketing)
To improve our products and services based on your feedback

We will only use your information for the purpose it was collected, or a directly related purpose you would reasonably expect.

Health information

We understand this is sensitive. Many of our customers are going through a difficult health journey, and information about hair loss, medical conditions, or treatment may come up in the course of working with us. We treat all health-related information with the highest level of care, discretion, and respect.

Health information is a special category of personal information under the NZ Privacy Act 2020. We handle it accordingly - it is only used to assist you directly, never shared with third parties without your consent, and stored securely.

You are never required to share your medical history with us. Any health context you choose to share is entirely voluntary and used only to ensure we can serve you as well as possible.

Sharing your information

We do not sell, rent, or trade your personal information. We do not share it with advertisers or marketing companies.

We may share your information only in the following limited circumstances:

Delivery providers - your name and delivery address are shared with our courier or postal service to fulfil your order
Legal requirements - if we are required to disclose information by law, court order, or regulatory authority
Your consent - if you give us permission to share information for a specific purpose (for example, to assist with a subsidy application)

Both Nikki Kate Harrison and Sandy Pascoe have access to customer information for the purposes of running the business. All information is handled confidentially by both parties.

Storage and security

We take reasonable steps to keep your information safe from unauthorised access, loss, or misuse. Your information is stored securely and access is limited to Nikki and Sandy only.

We retain your information for as long as necessary to fulfil the purpose it was collected for - generally for the duration of our business relationship and a reasonable period afterwards (typically 7 years, in line with standard NZ business record-keeping practices).

If you would like your information deleted, please contact us and we will action your request unless we are legally required to retain certain records.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

Ask whether we hold personal information about you
Request access to any personal information we hold about you
Request that we correct any information that is inaccurate or out of date
Request that your information be deleted (subject to any legal retention requirements)
Make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, please contact us directly using the details below. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.

Cookies and website analytics

Our website uses cookies - small text files stored on your device - to help the site function correctly and to understand how visitors use it.

Google Analytics 4

We use Google Analytics 4 (GA4) to collect anonymous information about how visitors use this website - for example, which pages are visited most often and how long visitors spend on each page. This information is used only in aggregate form to help us improve the site.

GA4 uses cookies to collect this data. It does not collect information that identifies you personally, and we do not use it to track individuals across other websites or for advertising purposes.

Google may process this data on servers outside New Zealand. For more information about how Google handles data, see Google's Privacy Policy. You can opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on.

Contact form

Our contact form uses Formspree to process and deliver your message to us. When you submit the form, your name, email address, and message are transmitted to Formspree's servers. Formspree acts as a data processor on our behalf and does not use your information for any other purpose. See Formspree's Privacy Policy for details.

Managing cookies

You can disable or delete cookies through your browser settings. Note that disabling cookies may affect some website functionality. By continuing to use our website, you consent to cookies being used as described above.

Questions or concerns

If you have any questions about this privacy policy, or wish to exercise any of your privacy rights, please contact us:

Nikki Kate Harrison - nikki@nikkikateheadwear.nz

Sandy Pascoe - sandy@nikkikateheadwear.nz

Nikki Kate Headwear, Invercargill, New Zealand

This policy may be updated from time to time. The date at the top of this page shows when it was last revised. Continued use of our website or services following any changes constitutes acceptance of the updated policy.